Smoothstone CallMonitoring
Ever wish you could listen in on employee calls, for training, quality assurance or other purposes, without disrupting the call or being right over their shoulders? With Smoothstone CallMonitoring, now you can.*
This separately priced option, within Smoothstone's Intelligent CallControl Center (ICC) Web portal, enables your organization's managers to monitor a particular call with the click of their mouse.
Monitor Queue Call -- Monitor an inbound call assigned to a particular user within a particular queue. Managers can use this option to monitor all calls coming into a particular queue, with the flexibility of selecting which individual employee they would like to monitor, even if several employees are simultaneously taking calls in that same queue.
Monitor DID Call -- Monitor inbound and outbound calls to and from a particular employee's DID number. Combined with the Monitor Queue Call option, this feature means that managers can selectively monitor calls an employee takes from queues, from calls to their personal DID and from calls placed to outside numbers from their personal DID.
To learn more about Smoothstone CallMonitoring, contact us at 1(888)872-5619 or smoothstone@alliancedatacom.com.
* To use Smoothstone CallMonitoring, you must first request that Smoothstone enable this function for your organization. Smoothstone clients are responsible for complying with all application laws regarding recorded conversations.
Download PDF version: Smoothstone CallMonitoring 
For more information about our solutions, contact us
at 1(888)872-5619 or smoothstone@alliancedatacom.com.
|
