SmoothstoneCONNECT™

Voice Solutions
TDM IP Trunking
IP PBX Trunking
Fully Managed IP to Desktops

Intelligent CallControl Center
CallDirector
CallQueuing
CallMonitoring
CallRecording

Unified Messaging Solutions
Email
Voice Emails
Faxes as Emails

Group Collaboration Solutions
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WAN Solution

WAN Management

Phone Control Web Portal

Smoothstone Softphone

Call Detail Reporting

Optimize your organization's call flows, via easy to use call control screens and menus. Accessed through the Smoothstone's Intelligent CallControl Center™ Web portal (ICC), Smoothstone CallDirector allows you to predetermine and then dynamically manage how calls are routed within and across all of your organization's locations, as if everyone was in the same building.

Combine All of Your Locations into One Virtual Call Center, Optimally --
Manage every location, even employees working from home, as if they were all in one physical location. View multiple, customized directories and add or reassign numbers at any location -- instantly. Move users between departments as needed. Create and modify auto attendants and greetings -- all through easy to use screens
and menus.

Manage Business Continuity Issues, Instantly --
If a disaster strikes or local equipment fails at a location, rules you can create ahead of time will automatically reroute calls to other locations, cell phones, home phones, auto attendants, special recordings or voicemail accounts. Your organization's staff in other locations can also make these changes in real time, through Smoothstone's ICC Web portal. Either way, business continues -- no more fast busy signals, endless rings, or sudden "your call can't be completed as dialed" messages. Then, when that location is back in service, its normal call routing rules can immediately go back into effect. It's the ultimate in business continuity and disaster recovery!

Click on the thumbnails below to see detailed versions.

Add Additional Features, Painlessly --
Smoothstone CallDirector is the cornerstone of Smoothstone's Intelligent CallControl Center Web portal. However, if and when your enterprise needs more features, the following can be added upon request: CallQueuing, CallMonitoring, and CallRecording -- no additional hardware or onsite software needed.

Configure Flexible, Customized Call Routing Rules, Organization-Wide --
Create rules to route calls to any number within and outside your enterprise, including cell phones, home phones and auto attendants. Base these rules on time of day, day of week, incoming number, status of number being called, and other rules -- and then change them as needed.

Call Flow Diagram --
Customize all of your enterprises' call routing rules for all of your locations from one intuitive, flexible, and secure web portal: Smoothstone Intelligent CallControl Center.

To learn more about Smoothstone CallDirector, contact us at 1(888)872-5619 or smoothstone@alliancedatacom.com.

Download PDF version:  Smoothstone CallDirector  

For more information about our solutions, contact us
at 1(888)872-5619 or smoothstone@alliancedatacom.com.