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Ch.8 Serving Your Customers

Catering to Special Customers by Kevin Beauchamp
Keeping Customers by Jason Zigmont
Part 1: Quality of Service
Part 2: Relationship Building
The 14 Deadly Sins by Jason Zigmont
Spit Happens by Jason Zigmont
The Subscriber Side by Nelson King
Part 1: Protect Me!
Part 2: Pamper Me!

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