Alliance Datacom Policies and Procedures
NEW PRODUCTS
Products that are purchased by ADC directly from the Original Equipment Manufacturer or its Authorized Distributor "as new" or "like new" are considered new, and carry any appropriate new part warranty from the manufacturer.
BACKORDERS
Products that are normally carried by ADC, but are currently not available may be purchased on Backorder. A backordered purchase will be shipped when the product is received, and no charges will be made until the order is shipped. Placing a product on Backorder ensures that it will be shipped at the earliest possible time. Backorders may be canceled at any time prior to the actual shipment. When possible, a projected availability date (ETA) will be displayed to inform the customer of the projected availability date of the part.
ADC WARRANTY
Unless otherwise indicated at the point of sale, all refurbished WAN products carry a 1-year warranty, in-house repaired WAN products carry a 120-day warranty. All refurbished Telco products carry a 90-day warranty, in-house repaired Telco products carry a 90-day warranty. All new products carry the original manufacturer warranty. Products returned as defective are subject to the ADC repair or replacement option and are subject to return authorization procedures set forth in the Site Terms of Use and Purchase. Note: All returned defective products are tested in our Quality Assurance (QA) department. Products that are returned but that are found not to be defective are subject to a restocking fee that will be billed to the customer's account.
RESTOCKING FEES
Customers desiring to return purchased products for credit once approved must do so within thirty (30) days of the original shipment date. After thirty (30) days all sales are final. Purchases returned within thirty (30) days will be charged a restock fee of up to 25% of the original purchase price of the product(s) returned. Prior to returning any material, an RA number must be issued by ADC. The product must be unused and in the same condition as when it originally shipped from ADC in it's original package with all accessories. Any package received without a valid RA will be returned to the shipper. To return products purchased through ADC, call (888)872-5619. ADC will provide an RA number that must be affixed to the outside box of your returned shipment. A restocking fee will be deducted from the credit issued to the customer's account. This fee is necessary to defer the cost of handling and testing the returned product which is required to keep ADC quality the highest available. Once the product is physically received, a credit will be issued to the customer's charge card or the customer's account, if the original transaction was a net terms purchase.
SHIPPING
ADC ships all packages "FOB (freight on board) shipper". Once a package(s) leaves the ADC dock, the title and ownership of that package(s) transfers to the customer. Should a product or package become lost or damaged by the carrier, the customer is responsible to ensure that the appropriate services are rendered. ADC will provide the freight bill number in order to do a trace or file a claim with the carrier. ADC will also ship a replacement order, but will not issue a credit or negotiate with the carrier for reimbursement on the original order. Shipping fees incorporate average freight based upon dim weights of each product ordered and cost for the service that is requested (i.e. overnight standard). Shipping charges will be shown on the packing slip included with the order, or on the invoice if the customer has an account.
COUNTERFEIT PRODUCTS
From time to time, ADC is sent equipment that is identified as counterfeit versions of trademarked merchandise. It is ADC’s strict policy not to purchase, pay for, or transport any merchandise which it determines to be counterfeit. In the event ADC receives merchandise which it determines to be counterfeit, the company’s policy is as follows:
ADC will not purchase, pay for, repair or service any goods it determines to be counterfeit.
ADC will notify you of any counterfeit goods received. ADC will allow 10 days from the date of this notification for you to provide evidence of the authenticity of the goods.
ADC will not transport or return to the customer any counterfeit goods across International or US borders.
Product received from United States Locations: ADC will, at the customer’s request, make the goods available for pickup by a freight forwarder designated and paid by the customer. In the event the customer does not appoint a freight forwarder to pick up the counterfeit goods, ADC will either destroy them or turn them over to appropriate government agencies or trademark holders for disposal.
Counterfeit goods received by ADC from an International location will be returned to U.S. Customs in accordance with U.S. law for disposal.
Trafficking in counterfeit goods is a serious offense which is punishable by criminal and civil sanctions. Persons involved in trafficking in counterfeit goods are subject to prosecution, incarceration, and the imposition of criminal fines and penalties. In addition, where counterfeit merchandise is exported into the United States, Customs may assess a fine in an amount equal to twice the manufacturer’s suggested retail price (MSRP) of comparable genuine merchandise, in addition to any other penalties which may be imposed, and in addition to the seizure and forfeiture of the merchandise. If you have any questions concerning this policy, please contact Jim Smylie - Owner (214)550-6220 or E-Mail.
ORDER CANCELLATION
ADC orders are submitted directly to production for shipment to the customer upon credit approval. Once an order has been submitted to production, it may not be possible for that order to be canceled or diverted prior to shipment. ADC will make a "best efforts" attempt to cancel, stop, or divert a submitted order based upon a customers request which should be called in immediately to Customer Service (888)872-5619. ADC assumes no liability for orders that ship based upon a customers submitted request, and returns will be subject to normal restocking fees.
CREDIT HOLD
ADC reserves the right to place customers whose accounts are not current on "credit-hold". In the event that an account is on credit-hold, a message will be displayed which states that, "This order must be approved by Credit". In order to facilitate a shipment if a credit-hold message appears on an order, a customer may either submit an Email or call Credit Services at (888)872-5619. The Credit Department can release the order for shipment when credit-hold issues are resolved. Orders held for over 48 hours on credit-hold are subject to cancellation without notice.
ADC PRICING
Prices displayed on ADC Online are subject to change from time-to-time based upon price revisions by the manufacturer or changing market conditions. Prices for products on backorder or not in stock are subject to change. ADC will notify the customer in the event of a price increase so the order can be verified.
Contact:
Sales Department
Local: (214) 550-6201
Fax: (214) 341-3811
|
