New or Used Intelligent Contact Management (ICM)

Provide Intelligent Call Routing
Cisco Unified Contact Center solutions—an integral component of the Cisco Unified Communications system—deliver a comprehensive customer contact solution that provides intelligent routing and call treatment with blending of multiple communications channels.

Enhance Customer Service
Cisco Unified Contact Center solutions provide an open, strategic platform that can help you move beyond today's contact center to the next phase of customer contact—a customer interaction network. A customer interaction network extends customer service capabilities across the entire organization, giving your business a more integrated and collaborative approach to customer satisfaction and leading to more effective communications that can provide a better customer experience.